GTC – General Terms and Conditions

1. The service provider

The website www.rolantritter.com is operated by Plasztik Dzsungel Ltd. (hereinafter: service provider).

Company name of service provider: Plasztik Dzsungel Private Liability Company (hereinafter: service provider)
Registered office of service provider: H-7624 Pécs, Angster József u. 39/B.
Mailing address of service provider:H-7624 Pécs, Angster József u. 39/B.
Tax number: 13602224-2-02
Company registration number: 02-09-070402
Webhost of rolandritter.com is Fer-Partner Ltd.

1. Use of service
2. Placing of order on the rolandritter.com website is only possible electronically, through the www.rolandritter.com website or email. The service provider does not accept order made through phone, fax, or letter. The information sheet regarding the order is also sent electronically by the service provider. It is possible to place an order after registration or without a registration. After placing the product(s) into the chart, there is an option to select delivery and payment method. After clicking on the “Finalize order” the user places an order, which generates payment obligation and to which an automatic confirmation is sent within 48 hours of placing the order. The confirmation always contains the identification of order, the chosen payment and delivery method, the value of the order, the delivery conditions, name, and quantity of the product, as well as the delivery (name, address, phone number) and invoicing (name, address, if existing regular customer card ID) data. In case the confirmation is not received – which contains the conditions of the order – the customer is excused from the payment obligation. Before placing an order, the user has the possibility to modify the data submitted through registration by altering it and saving it. The language of the contract is Hungarian. The order is internet based, but not a signed contract, the content of which is issued and archived and can be accessed or searched for afterwards. The issue number is always the order identification. The prices are in Hungarian Forint and contain VAT. On the website of the service provider the products labelled as “Preorder” (to be published) can also be placed in the chart and be ordered. The preordered product’s price is added to the available product in case of the applied delivery cost, but the preordered product is delivered separately after publishing. In case the user orders preordered product beside ordering other products, from the order only the preordered product will remain, it is considered a separate purchase in regards to delivery fees. In case the order is a preordered product, the delivery fees are calculated regularly.

If the expected publication date is known, it will be mentioned on the website beside the preordered product, but the publishing is subject to change. The delivery of the preordered products is always after the first publication. Occasionally it occurs that the expected date of publication is not displayed, but order can placed for certain products. The service provider sends detailed information about the preordered products and their expected fulfillment conditions same as purchasing regular products. It may happen that the publisher does not publish a book opposite to its plans (the fulfillment of order becomes impossible), in this case the order placed for the book is cancelled and the user is informed.

2. The service provider always issues an electronic invoice of the ordered products within 7 days of the purchase. The invoicing program generates the invoices in .pdf format, which is then sent to the email address of the customer. The invoice is valid without a signature.
3. The service provider hands the ordered product over to the courier company (FoxPost, MPL) within 5 working days. E-books are sent via email within 2 working days of the purchase. In case of the impossibility of the fulfillment the service provider immediately informs the customer and based on the type of the order if the payment has already gone through, the price will be returned after the information was sent no later than 14 days. In case of returned payment, no additional cost is levied on the customer. The service provider aims to provide up-to-date information on the website and maintains it. At time of the contract the commercial partner of the service provider, as a third party provider, the fulfillment may become impossible due to reasons beyond the control of the service provider. The impossible state of an order does not allow the service provider to mistake the customer with its offer, as the service provider based on the data and availability displayed on the website was to the best of the knowledge of the service provider.
4. The service provider and/or the courier company chosen by the user may inform the user about the delivery of the order, delivery method in email or text message.
5. The user has the rights to provide different delivery and invoicing data (name and address), the accuracy of which is the responsibility of the user, and which are processed according to the privacy policy of the service provider.
6. According to Governmental Regulation 45/2014 (II 26) the customer has the right of withdrawal without reason within 14 days of receiving the product. The user may practice his right of withdrawal by sending a clear declaration to the email of the service provider (batcavepublishing@gmail.com), or by using the attachment 2 of the Governmental Regulation 45/2014 (II 26). In case of a written withdrawal, the declaration can be sent within 14 days of receiving the product.
7. The customer may practice his right of withdrawal within the day of contract and the receipt of the product.

• The receipt of the product in case of a delivery station is the day the product was removed from the station, in case of home delivery it is the date of delivery. The bill or receipt given by the station or the courier can be used as supporting evidence. Rights of withdrawal can also be practiced in case of personal pickup.
• We return the cost of delivery in case of full withdrawal, in case the customer did not choose the cheapest delivery option, the surcharge due to this will not be returned by the service provider (the difference between the chosen and the cheapest delivery method). In case of withdrawal the user only has to pay for the delivery cost of returning the product. We only return the payment of the product and the delivery cost (or the payment made by the customer) in case the customer has retuned the product(s) within 14 days of the time of withdrawal: we regard the earliest time.
• During the returning process, the same payment method will be chosen as the customer has chosen to pay for the product initially, except if specific consent has been given for alternative payment. In case of alternative payment option, there is no surcharge levied on the user.
• In case of products returned with cash on delivery, the service provider does not accept the delivery.
• In case of connected discount purchase (e.g.: when purchasing two products the third one is a gift, or available at extra discount) the rights of withdrawal applies for the products mentioned in the discount together, whole priced and the discount priced or free products.
• The user may not practice his rights of withdrawal in case of the Governmental Regulation Section 29 of 45/2014, especially if:
  • in case of a preproduced product that was made especially on the request of the customer or in case of a product that was specifically personalized for the customer (e.g.: photobook),
  • in case of perishable or product with short expiration date,
  • packed products that for health or hygienic reasons cannot be returned after opening,
  • in case of products that due to their nature after delivery they become inseparable from other products,
  • sealed packaged sound-, or image recording, as well as computer software sales, in case the package was opened after purchase,
  • newspaper, magazine, or journal (except for subscription contracts),
  • in case of data content not provided on physical data carrier, if the service provider started the fulfillment at specific consent and request of the customer, the customer has given consent to the declaration that from the beginning of the fulfillment the customer loses his ability to withdraw.
• The service provider may request the payment of damages caused by unintended use.

8. If the user has agreed to a contract for the provision of a service through webshop, instead of a withdrawal he holds the rights for termination. Rights for termination can be practiced within 14 days of the date the contract took effect. Rights for termination cannot be practiced in case of a contract of provision of service for the entirety of a service, if the service provider has fulfilled the entirety of the service to which initial consent was given by the user, the user loses the rights to termination.
9. In case of fault of the ordered product, according to Act V of 2013 on Civil Code the user has the right to request liability for defects. During the process of liability for defects, the user may request the reparation or the exchange of product, except if the reparation or exchange is not possible, or disproportionally high surcharge would have to be paid by the service provider. If the user cannot request the reparation or exchange of the product, he can request for a proportionate discount, the product can be repaired at the cost of the service provider, have it repaired, or terminate the contract; in case the service provider cannot guarantee the reparation or the exchange of the product or its interest to the reparation or the exchange has expired. The proof of loss interest is the responsibility of the user. For insignificant fault termination or withdrawal is dismissible. User may change from one warranty right to another, but also has to bear the costs, except if it was grounded, or the service provider provided reason to. The user is obliged to inform the service provider of the fault at the earliest convenience but not later than 2 months after discovering it. From the fulfillment of the contract after 2 years of lapse time liability for defects cannot be fulfilled. 6 months after the fulfillment rights for liability for defects information provided to the service provider, the invoice, or the copy of it no other requirements are necessary. After 6 months of the fulfillment the user has to prove that the fault existed at the time of fulfillment. During the process of warranty fulfillment, in case the liability for defects is not managed personally, the return of the product and the exchange occurs at the cost of the service provider in cooperation with the service provider of its choice, in case the user (customer) makes an official request within the lawful timeframe through the customer service of the service provider. Delivery cost of returned products without initial information, arrangements or complain, the service provider is not obliged to pay.
10. Instead of liability for defects, the user may practice his rights to product warranty against the producer or dealer. In case of product warranty, the user may only request the exchange (or the reparation) of the faulty product. The product is faulty if it does not meet the basic criteria of the legal requirements at time of production, or it does not possess the attributes described by the producer. In this case, the fault of the product has to be proved by the user. Product warranty can be validated within 2 years after purchase. The producer/dealer is only excused from their product warranty duties if it can prove that the product was not manufactured within its business activities, or the fault could not be determined at time of sales with current scientific and technical information, or the fault of product is due to a law or other regulation. The producer/dealer only needs to prove either one of these. Liability for defects and product warranty cannot be requested at the same time.
11. According to Governmental Regulation 151/2003 (IX 22), in case of faults of consumer goods, product warranty can be validated within 1 year of purchase against the service provider (in case he is titled as consumer according to the Gov. Reg.) The service provider is only excused of the fulfillment of warranty duties, if it can prove that the fault was generated after purchase. The user may practice his rights for warranty according to terms described at liability for defects section, with the only exception that in case of faults of consumer goods within 3 days after purchase the product may be exchanged if the fault prevents ordinary use (if the product is available in the store or warehouse of the service provider), in case of declaration after this time, we aim at repairing, or exchange the product within 15 days. Request for repair can also be validated at the warranty service indicated on the warranty ticket (repair service). For the same fault, liability for defects and warranty cannot be requested at the same time. The user possesses rights for warranty to request product warranty or liability for defects.
12. The user may practice his rights for warranty or liability for defects in email sent to betcavepublishing@gmail.com to the service provider. The service provider makes record of the request for warranty or liability for defects. In case of a request made not personally, the record will be shipped to the user along with the repaired or exchanged product.
13. The service provider takes every possible step to make sure the data displayed on the website is accurate (product prices, contact details, descriptions etc.). Mistakenly displayed or system failure caused 0 or 1 HUF price, which is significantly different from the usual market price, the price does not qualify as offer and the service provider cannot be held legally liable. In case of gift product as part of a discount package it will be marked accordingly. If the price of the product displayed on the website is significantly higher than the available price in the stores, without the product being marked as discounted, it can be assumed that the displayed price is mistaken. If a product participates in a discount and the price of the product without discount is the measure of the discount, and the discount price displayed on the website is significantly different (much smaller) then it can be regarded mistaken. Please in this case get in touch with our customer service. The images beside the products are illustrations, the product description contains the detailed information of the product. For the occurring faults, the service provider is regulated by 45/2014 (II 26) of the Civil Code.
14. According to effective regulations, it is illegal to advertise alcohol or sexual content products to people under 18 in Hungary. In case the user gave his birth year during the registration process, the service provider may regard it as written declaration whether the user is eligible for ordering alcohol or sexual content products. In other cases, the user has to declare his age when ordering a product. The user takes full responsibility for the accuracy of his data provided at time of registration according to the previously mentioned regulations. If later it comes to light that the data provided earlier, especially in case of alcohol or sexual content products, was not accurate, and the service provider is damaged by it, and the service provider is legally disservice, the user has to the obligation to fulfill one’s commitment and the service provider holds the right to request compensation against the user.
15. Restriction of responsibility: Plasztik Dzsungel Ltd is not responsible for damages in the following cases:

• Operational fault that prevents the user from accessing the rolandritter.com website and place and order.
• Damage due to the malfunction of hardware or software of the user’s computer, or due to the disconnection of the internet.

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